The official policy says a full refund may be available within 14 days after purchase, subject to applicable law and the refund conditions set out on the page.
The policy says no refund will be issued if a user refuses to reinstall or relink the software after an operating system upgrade, if the device is not compliant with the Compatibility Policy, or if the target device loses connection because of no internet access, a factory reset, or an operating system update.
The source page lists many examples where a refund cannot be issued because the issue is considered beyond the company’s control.
The refund page also lists several iOS and cloud-related situations where refunds are not due, including missing or outdated iCloud credentials, inability to activate iCloud backup, lack of daily Wi-Fi connection, enabled 2-factor or 2-step verification that the user cannot or will not disable, and insufficient iCloud storage space.
The page says no refund will be due if the purchased product’s license key is activated by clicking the activation email download link or if device data has already been uploaded to an online account. It also states that access must be granted when the support team requires account access to troubleshoot an issue.
If a refund request is made on the basis of fraud, the policy says the user may be required to submit documentation. Those claims may be reviewed by a Risk Department and, where fraud is considered likely or obvious, a full refund may be issued.
The page also outlines basic guidance for unauthorized credit card charges, including asking the person who made the charge for payment first and then contacting the card issuer to file a dispute if needed.